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SystemForce
Device & Service Questionnaire
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*
" indicates required fields
Unique Identifiers
Your Name
*
Please provide your first name
Device Asset Tag
*
This should be located either on your desktop wall paper or on a small blue rectangular sticker visible on the device. If this is not the case and the device you use is your own personal one, please just put '
personal
' in the text box.
Company
*
Please provide the name of the company that you work for.
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Hardware Information
In this section, you'll need to provide information related to the device's hardware. This information is normally displayed on the default SystemForce desktop wallpaper. If this is not the case, press the windows button on your taskbar and type in '
dxdiag
' and press enter, the information will be located on the System tab of this application.
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Device Make
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Device Model
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CPU
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Memory (RAM)
Software Information
Software Packages
*
Outlook & Teams
O365 package (Outlook, Teams, Word, Excel etc)
Sage (Accounting, Payroll etc)
Adobe Acrobat
Adobe Creative Suite (Photoshop, Illustrator, InDesign etc)
Autodesk (AutoCad, Fusion, Revit et)
Select which Software packages are required on your device for day-to-day tasks.
Additional Software
Please provide an extensive list of additional specific software packages you require for your day-to-day tasks.
Network Information
Connection type
*
Wireless (WiFi)
Wired (Ethernet)
How does your device connect to your network
Your current working location
*
In Office
Hybrid
Remote
Your home internet provider (ISP)
BT – bt.com
Sky – sky.com
TalkTalk – talktalk.co.uk
Virgin Media – virginmedia.com
Vodafone – vodafone.co.uk
EE – ee.co.uk
PlusNet – plus.net
Utility Warehouse – uw.co.uk
Zen Internet – zen.co.uk
Other
If Other, please specify the ISP
Your download/upload speed
*
Head to
Ookla Speedtest
and select '
Bracknell - Vodafone
' as the server, then provide us your download and upload speed.
Note:
You need to ensure your work VPN is disconnected prior to performing the speed test.
User Experience
What is your number one bugbear with your systems?
Tell us about the most frustrating issue you regularly encounter. This helps us understand what’s causing the biggest disruption to your work.
Is there anything about your current setup that slows you down or frustrates you?
We want to know if any part of the system feels clunky, slow, or gets in the way of your productivity.
Do you feel confident using all aspects of your system? If not, what’s unclear?
Let us know if there are areas of the system that are confusing or need better guidance or training.
Feedback & Service Improvement
How can we improve our service to better support your workflow?
Share any ideas or suggestions that would help us tailor our support to better fit your day-to-day needs.
Are there any features or tools you wish we offered?
If there’s something you’ve seen elsewhere or thought would be useful, we’d love to hear about it.
What’s one thing we could change that would make your day easier?
Think of a small tweak or improvement that would have a big impact on your experience.
Further Information
Further comments
Please provide any further information in relation to connection speeds, file access speeds etc. Note any timeframes where the network becomes unstable/if using a VPN or accessing a VDI causes issues etc.
Agreement
*
I confirm this information is as accurate as possible.
The information provided in this questionnaire will be used solely by SystemForce for internal purposes. Its primary aim is to assess hardware and network usage to support planning for potential future projects and system upgrades. By completing this questionnaire, you acknowledge and consent to the collection and processing of your responses for these purposes. All data will be handled in accordance with applicable data protection laws and SystemForce’s internal privacy policies.
